AutoHaul Direct (“AutoHaul Direct,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
Please read this Privacy Policy carefully. Where applicable law requires consent for a particular use of personal information, we will request that consent separately.
1. Information We Collect
The information we collect depends on how you interact with AutoHaul Direct and the services you request.
Personal and Contact Information
We may collect:
Vehicle and Shipment Information
We may collect information necessary to provide a vehicle-shipping quote or coordinate transportation, including:
Payment and Transaction Information
When you make a payment or complete a transaction, we may collect or receive information such as:
Payment-card information may be processed by third-party payment processors acting on our behalf. AutoHaul Direct does not intentionally store complete payment-card numbers unless expressly disclosed at the time of collection.
Communications and SMS Consent Records
When you communicate with us or opt in to receive text messages, we may collect:
Website and Technical Information
When you visit our website, we may automatically collect certain technical information, such as:
Information You Voluntarily Provide
We may also collect any other information you voluntarily submit through our website, forms, telephone calls, emails, text messages, or customer-support communications.
You may browse portions of our website without directly providing personal information. However, certain information is required when requesting a quote or transportation service.
2. How We Collect Information
We may collect personal information:
Consent provided to another business is not automatically treated as consent to receive SMS messages from AutoHaul Direct. We do not rely on transferred or third-party SMS consent unless the consent specifically and lawfully authorizes AutoHaul Direct to contact the consumer.
3. How We Use Your Information
We may use personal information to:
We will not use SMS consent obtained for AutoHaul Direct communications to authorize marketing messages from another company.
4. SMS and Text Message Communications
AutoHaul Direct may offer customers the opportunity to receive SMS or text messages.
By voluntarily checking an SMS consent checkbox, providing written consent, or otherwise expressly opting in, you authorize AutoHaul Direct to send text messages to the mobile number you provided.
Messages may be sent using automated or manual technology and may include:
Message Frequency
Message frequency may vary depending on your enquiry, booking, shipment status, and communication preferences.
Message and Data Rates
Message and data rates may apply according to the terms of your mobile service provider.
Consent Is Not a Condition of Purchase
Consent to receive SMS marketing messages is not a condition of purchasing or using AutoHaul Direct’s services.
A customer may request a quote or purchase services without consenting to receive marketing text messages.
Opting Out
You may opt out of SMS communications at any time by replying: STOP
After you submit a valid STOP request, you may receive one final message confirming that you have been unsubscribed. After that confirmation, AutoHaul Direct will not send additional SMS messages unless you subsequently provide new consent or re-enroll.
Other recognized opt-out words may also be processed where supported by our messaging system.
Help
For assistance, reply: HELP
You may also contact us at:
- Phone: +1 (206) 219-0330
- Email: info@autohauldirect.com
Re-Enrolling
After opting out, you may re-enroll only by providing new consent through an authorized AutoHaul Direct consent method.
Wireless Carriers
Wireless carriers are not responsible for delayed or undelivered messages. Message delivery may be affected by your carrier, device, network availability, or other circumstances outside AutoHaul Direct’s control.
5. Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or share consumer personal information, including mobile phone numbers, with third parties or affiliates for marketing, promotional, or lead-generation purposes.
All other categories described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties.
SMS consent is specific to AutoHaul Direct. It is not sold, transferred, rented, or provided to another business for that business to send marketing or promotional messages.
We may use communications and technology vendors acting solely on our behalf to facilitate the technical transmission and delivery of messages. Such vendors are authorized to process information only as necessary to provide contracted services to AutoHaul Direct and are not authorized to use SMS consent or mobile information for their own marketing, promotional, or lead-generation purposes.
6. When We May Disclose Information
We do not sell or rent personal information.
Subject to the mobile-information and SMS-consent restrictions stated above, we may disclose limited personal information when reasonably necessary for the following purposes.
Transportation Carriers and Operational Partners
We may provide information to transportation carriers, dispatch personnel, drivers, and other operational partners as necessary to:
These recipients may use the information only for legitimate operational purposes connected to the requested transportation service.
Service Providers
We may use service providers to assist us with:
Service providers are permitted to process information only to perform services for AutoHaul Direct and must protect the information in accordance with their contractual and legal obligations.
Legal and Safety Requirements
We may disclose information where we reasonably believe disclosure is necessary to:
Business Transactions
If AutoHaul Direct is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, certain business records may be transferred as part of that transaction, subject to applicable privacy requirements.
Text messaging originator opt-in data and consent are excluded from any disclosure for marketing, promotional, or lead-generation purposes and may not be used by another entity to send messages without obtaining legally valid consent.
With Your Direction or Consent
We may disclose information where you specifically direct us to do so or provide separate consent.
7. We Do Not Sell Leads or SMS Consent
AutoHaul Direct does not sell customer mobile numbers, customer enquiries, or SMS consent to third parties or affiliates for marketing, promotional, or lead-generation purposes.
Information provided through an AutoHaul Direct form will not be transferred to another company so that the other company can independently market unrelated products or services to you.
Transportation carriers receiving operational information to complete a shipment are not authorized to use that information for unrelated marketing or lead-generation activities.
8. Cookies and Similar Technologies
Our website may use cookies, pixels, log files, and similar technologies to:
Cookies may be placed by AutoHaul Direct or by service providers acting on our behalf.
You may be able to disable or delete cookies through your browser settings. Disabling cookies may affect the availability or performance of certain website features.
9. Analytics and Advertising Technologies
We may use website analytics tools to better understand how visitors interact with our website.
Where advertising technologies are used, we will use them in accordance with applicable law. We do not provide SMS opt-in data or consent to advertising networks for targeted advertising, marketing, promotional, or lead-generation purposes.
10. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
AutoHaul Direct does not control and is not responsible for the privacy practices, content, security, or services of third-party websites. We encourage you to review the privacy policy of each website you visit.
A link to another website does not constitute an endorsement of that website’s privacy practices.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from:
These safeguards may include access controls, encryption in transit, secure hosting practices, software monitoring, and restrictions on who may access personal information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
Retention periods may differ depending on the type of information and the reason it was collected.
SMS consent and opt-out records may be retained as necessary to demonstrate compliance, honor communication preferences, and prevent messages from being sent after an opt-out request.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
13. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to:
These rights may be subject to legal exceptions, identity verification, recordkeeping requirements, and limitations under applicable law.
To submit a privacy request, contact us at:
info@autohauldirect.com
Please include sufficient information for us to understand and verify your request. We may request additional information to confirm your identity before processing a request.
14. Email Marketing Choices
Marketing emails sent by AutoHaul Direct may include an unsubscribe link.
You may opt out of promotional emails by:
- Using the unsubscribe link in the email
- Contacting us at info@autohauldirect.com
Even after opting out of promotional emails, you may continue to receive non-promotional communications related to an active quote, booking, payment, shipment, customer-support request, or legal obligation.
Opting out of emails does not automatically opt you out of SMS. To opt out of SMS, reply STOP to a message.
15. Do Not Track Signals
Some web browsers allow users to send “Do Not Track” signals.
Because there is no universally accepted standard governing how websites should respond to these signals, our website may not respond to all Do Not Track requests. You may manage cookies and related preferences through your browser or device settings.
16. Children’s Privacy
AutoHaul Direct’s website and services are not directed to children under 13 years of age.
We do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it.
A parent or legal guardian who believes a child has provided information to us may contact us at info@autohauldirect.com.
17. United States State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Where such laws apply, these rights may include the right to:
AutoHaul Direct does not sell consumer personal information, mobile phone numbers, or SMS consent for monetary consideration.
AutoHaul Direct also does not share mobile information or SMS opt-in consent with third parties or affiliates for marketing, promotional, or lead-generation purposes.
18. International Visitors
AutoHaul Direct provides vehicle-transportation services primarily within the United States.
If you access our website from outside the United States, information may be processed and stored in the United States or another country where our service providers operate. Privacy and data-protection laws in those locations may differ from those in your country.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
When we update this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date.
Material changes may also be communicated through the website or another appropriate method where required by law.
20. Contact Us
For questions, concerns, or privacy requests relating to this Privacy Policy, please contact:
AutoHaul Direct
Website: https://autohauldirect.com/
Email: info@autohauldirect.com
Phone: +1 (206) 219-0330