Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of the AutoHaul Direct website and any vehicle transportation brokerage or related services provided by AutoHaul Direct LLC, doing business as AutoHaul Direct (“AutoHaul Direct,” “we,” “us,” or “our”).
AutoHaul Direct LLC is a federally authorized transportation broker registered with the Federal Motor Carrier Safety Administration (“FMCSA”), USDOT No. 4572370 and MC No. 1818917.
By accessing our website, requesting a quote, booking transportation, approving an order, communicating your acceptance by telephone, email, text message, electronic signature, or other electronic means, or otherwise using our services, you agree to these Terms.
If you do not agree with these Terms, do not use our website or book transportation services through AutoHaul Direct.
1. Our Role as a Transportation Broker
AutoHaul Direct is a transportation broker. We arrange vehicle transportation with independent third-party motor carriers (“Carriers”) authorized to perform transportation services.
AutoHaul Direct does not physically transport vehicles, operate the trucks or trailers used for transportation, or take physical possession of vehicles being transported.
The Carrier assigned to a shipment is an independent transportation provider and is responsible for the actual transportation of the vehicle.
AutoHaul Direct’s brokerage services generally include locating and coordinating with available Carriers, facilitating shipment arrangements, communicating transportation details, and assisting with pickup and delivery coordination.
A Carrier may have additional terms contained in its dispatch agreement, Bill of Lading, tariff, insurance policy, or other transportation documents. Those terms may apply to the Carrier’s transportation of your vehicle.
2. Eligibility and Authority to Book
You must be at least 18 years old and legally capable of entering into a binding agreement to book transportation services.
By placing an order, you represent that:
If another person will release or receive the vehicle, you authorize that person to act on your behalf with respect to pickup or delivery.
3. Quotes, Calculators and Estimated Pricing
Prices displayed through our website, quote forms, calculators, route tables, state pages, cost guides, emails, text messages, or telephone communications may be estimates unless AutoHaul Direct expressly confirms otherwise in connection with your order.
Vehicle transportation pricing may depend on factors including:
The current AutoHaul Direct website describes its pricing as market-based and based on route, timing, vehicle type, and available carrier offers.
Website pricing tools and published route prices are therefore intended to assist customers in understanding potential transportation costs. They do not independently create an obligation for a Carrier to transport a vehicle at the displayed amount.
If the transportation price changes before a Carrier is assigned, AutoHaul Direct will communicate the revised amount to you for approval before proceeding with that revised price.
You are not obligated to accept a revised transportation price unless you approve it.
4. Accuracy of Shipment Information
You are responsible for providing accurate information about your shipment, including:
You must disclose modifications or conditions that may affect loading or transportation, including oversized tires, lift kits, lowered suspension, roof racks, aftermarket accessories, extended dimensions, non-running condition, or other material modifications.
Incorrect or incomplete information may result in a revised price, transportation delay, Carrier refusal, additional Carrier charges, or cancellation of the shipment.
5. Carrier Assignment and Dispatch
AutoHaul Direct will attempt to locate an appropriate Carrier based on your route, vehicle, schedule, transportation method, and other shipment requirements.
Carrier availability is affected by market conditions and cannot always be guaranteed for a particular date or time.
A Carrier is considered assigned when AutoHaul Direct confirms that a specific Carrier has accepted the shipment and provides the applicable dispatch or Carrier information to the Customer.
Once a Carrier has been assigned, changes to the order may affect pricing, availability, or cancellation terms.
AutoHaul Direct may replace a Carrier when reasonably necessary because of Carrier cancellation, mechanical problems, scheduling conflicts, safety concerns, compliance issues, or other operational circumstances.
6. Pickup and Delivery Dates
Unless specifically stated in writing as guaranteed, pickup dates, delivery dates, transit times, and arrival times are estimates.
Transportation can be affected by circumstances including:
AutoHaul Direct and the Carrier may provide estimated arrival windows as information becomes available, but transportation schedules may change.
Customers should not make non-refundable travel arrangements or other time-sensitive commitments based solely on an estimated pickup or delivery time.
7. Door-to-Door Transportation
Door-to-door service means the Carrier will attempt to pick up and deliver the vehicle as close to the requested addresses as safely and legally practical.
Large transport trucks may be unable to enter certain streets or properties because of:
When direct access is not safe or legally permitted, you and the Carrier may arrange a nearby safe and accessible meeting location.
This is consistent with the approach used by established auto-transport brokers such as Sherpa, whose terms likewise provide for an alternate nearby location when the requested address cannot safely accommodate the Carrier.
8. Vehicle Preparation
Before pickup, you are responsible for preparing the vehicle for transportation.
Unless otherwise approved by AutoHaul Direct and the Carrier, you should:
You are responsible for damage or additional costs resulting from undisclosed vehicle conditions or failure to reasonably prepare the vehicle.
9. Personal Property Inside the Vehicle
Vehicles are being transported as vehicles, not as household-goods shipments.
Unless AutoHaul Direct and the assigned Carrier expressly authorize personal property, you should remove all personal belongings before transportation.
If a Carrier agrees to allow limited personal belongings inside a vehicle:
Prohibited items include hazardous materials, explosives, firearms or ammunition where prohibited, illegal substances, contraband, perishables, animals, cash, jewelry, irreplaceable documents, and other unlawful or unsafe property.
The major brokers reviewed similarly place restrictions on personal belongings and generally distinguish those items from the insured vehicle itself.
10. Vehicle Inspection and Bill of Lading
At pickup, you or your authorized representative should inspect the vehicle with the Carrier.
Existing damage should be accurately documented on the Carrier’s inspection report or Bill of Lading (“BOL”) before the vehicle is transported.
You should:
At delivery, you or your authorized representative should inspect the vehicle again before signing the final delivery inspection.
Any new visible damage should be noted on the BOL before it is signed.
The BOL is an important transportation record. FMCSA describes a Bill of Lading as the receipt and transportation contract issued in connection with the shipment.
11. Vehicle Damage and Claims
The assigned Carrier is responsible for the physical transportation of the vehicle and for cargo liability applicable to the transportation it performs.
AutoHaul Direct is a transportation broker and does not replace the Carrier’s cargo insurer.
If you believe your vehicle was damaged during transportation:
AutoHaul Direct may assist with obtaining Carrier information and facilitating communication regarding a claim, but AutoHaul Direct does not determine insurance coverage, adjust Carrier insurance claims, or guarantee that a Carrier or insurance company will approve a claim.
Established broker agreements similarly make the delivery inspection and BOL central to documenting transportation damage.
12. Payment
You agree to pay the transportation price and any other charges approved in connection with your order.
Depending on the shipment, payment may be made to AutoHaul Direct, directly to the assigned Carrier, or divided between the two as explained during booking.
Additional charges may apply if shipment details change after booking, including changes to the vehicle, location, operability, transport type, or other material information.
13. Changes and Cancellations
If you need to change or cancel your shipment, contact AutoHaul Direct as soon as possible.
Changes to pickup or delivery locations, vehicle information, transportation method, timing, or other shipment details may affect Carrier availability or pricing.
Cancellation terms may depend on whether a Carrier has already been assigned to the shipment. Any applicable cancellation charge will be disclosed as part of the booking or order terms.
If a Carrier arrives for pickup and the vehicle cannot be transported because of inaccurate information, vehicle condition, lack of access, or Customer unavailability, additional charges may apply.
14. Communications and Electronic Consent
AutoHaul Direct may contact you regarding quotes, bookings, Carrier assignment, pickup, delivery, payments, shipment updates, or customer-support matters using the contact information you provide.
Communications may be made by telephone, email, or text message.
Where you separately consent to SMS messages:
Electronic approvals, signatures, emails, and other electronic records may be used to document your agreement or authorization where permitted by law.
15. Privacy
Your use of AutoHaul Direct services is also subject to our Privacy Policy.
The Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, including information provided through quote forms, bookings, communications, and text-message consent.
16. Website Use and Intellectual Property
You may use AutoHaulDirect.com only for lawful purposes.
You may not attempt to interfere with the website, gain unauthorized access to our systems, introduce malicious software, submit fraudulent information, or use the website in violation of applicable law.
The AutoHaul Direct name, logo, website content, graphics, calculators, tables, photographs, and other original materials are owned by or licensed to AutoHaul Direct and may not be copied or commercially used without authorization.
17. Website Information and Estimates
We make reasonable efforts to keep information on our website accurate and current.
However, vehicle transportation prices, transit times, mileage, route information, Carrier availability, pickup windows, and other transportation information may change.
Website calculators, pricing tables, route estimates, articles, and similar information are provided for informational purposes unless specifically confirmed as part of your transportation order.
18. Limitation of Liability
AutoHaul Direct acts as a transportation broker and does not physically transport vehicles.
To the extent permitted by law, AutoHaul Direct is not responsible for indirect or consequential losses resulting from transportation delays, including rental vehicle expenses, hotel costs, missed travel arrangements, lost income, or similar expenses.
Claims involving physical loss or damage while the vehicle is in the Carrier’s possession are subject to the Carrier’s responsibility and applicable insurance coverage.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
19. Events Outside Our Control
AutoHaul Direct is not responsible for delays or service interruptions caused by circumstances reasonably outside our control, including severe weather, road closures, accidents, mechanical problems, natural disasters, government actions, port delays, or other unexpected transportation conditions.
20. Governing Law
These Terms are governed by applicable federal law and, where state law applies, the laws of the State of Washington.
Any dispute that cannot be resolved directly between the parties will be handled in accordance with applicable law.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
22. Contact Us
If you have questions about these Terms and Conditions, please contact:
AutoHaul Direct LLC
DBA AutoHaul Direct
Website: AutoHaulDirect.com
Email: [email protected]
Phone: +1 (206) 219-0330
USDOT: 4572370
MC: 1818917